Legal
The policies below apply to the use of the BFW Metering website, payment channels, prepaid vending services, metering services and related support services.
Terms of ServiceThe terms that govern access to and use of our website, application, payment channels, prepaid vending and metering services, including payments, customer responsibilities and service availability. Read the Terms of Service.
Privacy PolicyHow BFW Metering collects, uses, stores, shares and protects personal information, in accordance with the Protection of Personal Information Act (POPIA), including your rights and how to contact our Information Officer. Read the Privacy Policy.
Refund PolicyWhen BFW Metering may consider a refund, reversal, reissue, correction or reallocation of a payment, what is required to request one and how long it takes. Read the Refund Policy.
Delivery / Service TimelineExpected timelines for prepaid utility purchases, payment allocation, meter supply and installation, and maintenance and support, along with possible causes of delay. Read the Delivery / Service Timeline.